It also lets you pull data into custom fields, threads conversations, and more. Otherwise, Etsy tickets work exactly like all our other tickets! ChannelReply displays detailed info about the order or listing the customer contacted you about. The customer can then reply via email or Etsy Message either way, their reply will go to the same ticket in your helpdesk.Remember that replies from your helpdesk will go to the customer’s email address and NOT to their Etsy Messages.If the ChannelReply app shows an email address in the Primary Email field, as shown above, then you can respond from inside your helpdesk. The Primary Email field displays the customer's email address. That's why we've made it possible to reply to most Etsy Messages by email!Īn email conversation with an Etsy customer from inside Help Scout. You just have to make sure you only discuss Etsy orders and Etsy system transactions. However, using email to communicate with a customer is perfectly acceptable under Etsy’s Seller Policy. The "Reply on Etsy" button on an Etsy listing question in Zendesk. If you want to reply directly on Etsy to protect your Star Seller status, no sweat. Use the "Reply on Etsy" button/link in the ChannelReply app to jump straight to the conversation on Etsy. That includes apps like ours that integrate directly with their API. Etsy is the only exception they don't allow replies to be posted to Messages from any outside source. Important Notes on the ChannelReply + Etsy IntegrationĬhannelReply normally delivers messages between a marketplace’s messaging system and your helpdesk. They send you a (fake) PayPal email that says PayPal will release the payment after you send them the overage.ChannelReply makes it easy to get all your Etsy Messages in your helpdesk, complete with order data! Follow the steps below to set up an Etsy integration with Zendesk, Gorgias, Freshdesk, Re:amaze, Help Scout, Zoho Desk, Kustomer or Onsite Support in minutes.They want you to send the overage through Western Union, Venmo, etc.They send you payment for far more than the order total.They want to pay by money order or Cashier's check.They claim to have their own shipping company or pick-up agent.They will pay you extra for the inconvenience.They ask you to buy a high dollar gift card and include it in the order.They claim they are in the Navy, an oceanographer, on a cruise ship, on a research vessel in Antartica.There is some urgency, such as a birthday or anniversary.They ask about the condition of an obviously new item.They ask if something is "still available" when it's obviously for sale in your shop.Etsy does not have a published phone number you can call. You find a (FAKE) Etsy phone number off the net and talk to a sympathetic customer service rep that wants you to download an app so they can access your account to fix something.They send you a link to a (FAKE) Etsy page that looks genuine and asks for your login and/or credit card details.You get a (FAKE) email from Etsy claim you need to buy a high dollar pre-paid Visa or American Express card to get your Etsy account working.You get an email from (FAKE) Etsy saying you need to do X to get your account verified.They claim your Etsy checkout isn't working, and they send you a link to "fix it”.They claim they cannot check-out and need your email to complete the order.The original message has disappeared off Etsy, or has moved itself to your Spam folder.You go back to their account, and it's gone.Etsy has not changed their payment method. ![]() You get an email from (FAKE) Etsy saying Etsy is changing payment methods and will send money directly to your credit or debit card.You get an email requesting you "complete" the order as its currently on hold and asks your for your debit card information.Anyone claiming to be from Etsy who asks for your phone number or login information is a scam.Etsy doesn’t text, they use Etsy messages and/or email. “Etsy Support” claims they want to contact you by text/SMS.You get a phone call from someone claiming to be Etsy.You get a (FAKE) message from Etsy Support telling you that they are having technical issues and asking if you've received notification of an order in the last few minutes.Someone messages you and claims you may have been a victim of fraud, and requests your email address to "resolve the issue".They want to take the conversation off Etsy (they ask for your email).Once you hit more than 2 red flags, shut down the conversation. Hopefully it will help you and other sellers. This list also contains clues to other common online scams. I’ve put clues to the latest scam on top. Online scams are running rampant right now.
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